What are personal data?
Personal data are all data that can be traced back to you as an individual. Think of your name, telephone number, address or e-mail address. But also data such as your IP address are personal data and other data that are unique to you.
Who is responsible for the processing of my personal data?
From whom do we process personal data and how do we obtain this data?
We process the personal data of everyone who has (had) direct contact with Muurmeesters, such as (business) customers and their contact persons. We receive the information directly from you when you visit our website, when you enter certain information or when you contact Muurmeesters. Sometimes, for example, when someone sends a Muurmeester directly to you as a gift, we get your name and address details from someone else.
What data do we process about you, what do we use and for how long are they stored?
If you order something from Muurmeesters we need certain information from you in order to be able to deliver your order and to keep you informed about your order. This information is also required for possible returns or repairs. To do this, we collect your name, e-mail address, delivery address(es) and your telephone number. The data is required to implement the agreement you have entered into with us. According to the law we have to keep the data related to your order for 7 years. In addition, we use your e-mail address to inform you about the expansion of our collection and other news concerning Muurmeesters that we would like to share with you. If you would prefer not to receive this type of information, simply let us know by sending us an email or calling us.
With whom is your information shared?
In order to be able to process your order, we work together with logistics partners. These parties will receive your order number, name and delivery address so that they can deliver your Muurmeester correctly to your chosen address.
We also use other external service providers to help with various things. In some cases, they also need personal data for this purpose. We only share the information that is necessary for the assignment that the external service provider carries out for us. We do not sell your data to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree what they may do with the data. The type of activities that our external service providers perform for us are: supporting the provision of our digital services such as hosting, maintenance and support of our website; supporting our marketing campaigns; and providing financial services, such as payment services.
Sometimes we have to pass on personal data to the government. This may first occur if certain government institutions need this information in order to carry out their tasks, such as the Tax and Customs Administration. The police or judicial authorities may also need certain data in the event of fraud or abuse. Finally, certain supervisors may have access to personal data in the context of an investigation.
What rights can you exercise in relation to your data?
Right to information
Right of access
You have the right to ask us at any time for access to the information we have about you available. You can request this by sending an e-mail. We process applications within 30 days at the latest.
Right of rectification
You have the right to have your personal details corrected if they are incorrect or outdated and/or to have them completed if they are incomplete. This can be done by sending us an email.
Right to object
You have the right to object to the processing of your data if you do not agree with the way in which we process your personal data. You can do this by sending us an e-mail. We process applications within 30 days at the latest.
Right to data portability
You have the right to receive data that you have given us under the agreement(s) that you have concluded with us in a machine-readable format, so that you can store this data in a database of yours or of another party. This includes your name, address, place of residence and order history. You can make a request by sending us an e-mail.
Right to limitation
You have the right to request restrictions on the processing of your data. This means that we may retain your data but may not use it. This right arises in a number of cases. If you think this is the case, please send us an e-mail.
Right to be forgotten/request to delete account
You have the right to request that we delete all of your data. When you make a request to delete your account, we will delete data that is traceable to you except for the data that we are required or permitted to store by law. You can make a request by sending us an e-mail.
Right to lodge a complaint
You have the right to complain about the way in which we handle your data. If you have a complaint, we would prefer to solve it with you. Please contact us by telephone. It goes without saying that you have the right to submit your complaint to the Authority for Personal Data.
We would like to inform you as fully as possible about which cookies we use and for what purposes. Below you can see which cookies we place by default when visiting our website.
What are cookies?
Cookies are small text files that a website places on your computer, tablet or mobile device at the time you visit the website. We make a distinction between functional, analytical and 3rd party cookies.
Functional cookies: Functional cookies are necessary for the website to function properly. These cookies are therefore placed by default. Functional cookies allow you to stay logged in during your visit to the website. They also make sure that products are stored in your shopping basket when you want to buy something in our webshop.
Analytical cookies: Analytical cookies enable us to measure your visit to the website. These cookies are also placed by default. We use Google Analytics. Google Analytics places cookies that collect, among other things, the following data: Tracking the number of visitors to our web pages, keeping track of the duration of the visit carried out on the website. The information that w obtain through these cookies gives us insight into the use of our website. This allows us to know which parts of the website are popular and which parts we can improve our website. We continuously analyze and improve the website to make the experience as pleasant for visitors as possible. The statistics we collect cannot be traced back to individuals. This data is therefore always used anonymously.
Cookies from third parties: Due to the way the Internet and websites work, we may not always be able to be aware of the cookies that are placed by third parties via our website. This is particularly the case if our web pages contain so-called embedded elements; these are texts, documents, images or videos that are stored with another party but which are shown on, in or via our website. These cookies do not contain any personal information.
Delete cookie history
If you want to delete your cookie history, you can do so for the different browsers in the following ways.
Delete cookies in Chrome:
Click on the 3 dots, top right. Click History > History > Delete Browsing data.
In the “Delete Browsing Data” menu at the top you have the option to delete browse data from the first use up to and including only the last hour. Underneath you choose which items you want to delete. In any case, tick ‘Cookies and other site and plug-in data’.
Tap on the ‘Clear Browsing data’ button.
Deleting cookies in Safari:
Open Safari and go to Safari > Preferences > Privacy > Deleting Cookies and Data Retention > Manage Website Data > Delete All.
Delete cookies in Firefox:
Click on the 3 dashes at the top right, click on Options > Privacy > Remove individual cookies.
Click on ‘Delete all’.
Delete cookies from Microsoft Edge:
Click on the 3 dots at the top right > Settings. Under ‘Delete Browsing data’, click the ‘Select what you want to delete’ option.
Select the cookies (pre-selected) > Press the ‘Clear’ button.
Delete cookies in Internet Explorer:
Click on the cog in the top right > choose Internet Options > General tab. Under ‘Browsing history’, click on ‘Delete’.
Don’t want to delete everything? In any case, please tick ‘Cookies and Website Details’ and click ‘Delete’.
If you have any questions about how Muurmeesters handles personal data, please do not hesitate to contact us. We are happy to help you.
Muurmeesters – Energieplein 8 – 2031 TC Haarlem – Netherlands